​Formerly Svahj Wellbeing
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Delivery & Returns Policy
Orders are placed once paid in full.
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All devices are dispatched directly from our supplier (OlyLife) to ensure quality control efficiency.
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Delivery
Dispatched directly from OlyLife.
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Standard delivery timeframe is approximately 14 - 28 days
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In some cases, delivery may take longer due to international logistics, customs, or courier delays.
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Important Notice
Once an order has been placed and processed, it is immediately prepared for dispatch by the supplier.
As a result, orders cannot be cancelled or refunded once shipped.
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Returns & Refunds
Due to the nature of supplier fulfilment:
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Refunds are not available once an order has been dispatched
Returns are only considered in the case of:
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Manufacturing defects
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Faulty units upon arrival
Any issues must be reported within 24-48 hours of delivery, with:
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Photos of the packaging
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Video evidence of the product condition
We will then work directly wit the supplier to resolve the issue as quickly as possible.
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Our Commitment
While fulfilment is handled by our supplier, we remain fully committed to:
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Supporting you throughout the process
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Ensuring clear communication
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Resolving any issues promptly and professionally
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By placing an order, you acknowledge and accept supplier fulfilment timelines and policies.
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