Delivery
Dispatched directly from OlyLife.
- Standard delivery timeframe is approximately 14 - 28 days
- In some cases, delivery may take longer due to international logistics, customs, or courier delays.
Important Notice
Once an order has been placed and processed, it is immediately prepared for dispatch by the supplier.
As a result, orders cannot be cancelled or refunded once shipped.
Returns & Refunds
Due to the nature of supplier fulfilment:
- Refunds are not available once an order has been dispatche
Returns are only considered in the case of:
- Manufacturing defects
- Faulty units upon arrival
Any issues must be reported within 24-48 hours of delivery, with:
- Photos of the packaging
- Video evidence of the product condition
We will then work directly with the supplier to resolve the issue as quickly as possible.
Our Commitment
While fulfilment is handled by our supplier, we remain fully committed to:
- Supporting you throughout the process
- Ensuring clear communication
- Resolving any issues promptly and professionally
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